Salesforce has announced the general availability of a new version of Slackbot, which positions it as a personal AI agent for work built directly into Slack for enterprise users.
It is now available for Business+ and Enterprise+ customers, with a phased rollout continuing through January and February. Salesforce said the launch marks a step towards a work model where employees and AI agents operate together within Slack.
The company said the launch is part of its broader Agentforce 360 strategy, unveiled at Dreamforce, which uses Slack as the primary conversational interface for employees and AI agents to work together. Slackbot is now designed to connect conversations, files, workflows, and Salesforce data in real time, without requiring additional setup or training.
“Slackbot isn’t just another copilot or AI assistant. It’s the front door to the agentic enterprise, powered by Salesforce,” said Parker Harris, co-founder of Salesforce and chief technology officer at Slack. “This brings AI that is grounded in your company’s data, workflows and Slack conversations, right into the flow of work.”
According to Salesforce, Slackbot functions as an out-of-the-box employee agent that understands individual users, their teams and how work gets done. It can answer questions, surface files and decisions from conversations, create content, schedule meetings and trigger workflows while respecting existing permissions and access controls.
The company said one of the key barriers to enterprise AI adoption has been trust and a lack of context. Slackbot addresses this by operating within Slack, using the same visibility and access rules as employees. “Slackbot already knows you,” Salesforce said, noting that it can see conversations, channels and files users are authorised to access.
Salesforce added that Slackbot will increasingly act as the primary interface for interacting with Agentforce and third-party agents. Users will not need to select specific agents, as Slackbot will determine which systems and agents to involve based on the request.
“Most agents fall short here. They live in separate apps, fragmenting attention as people constantly switch between tools. They start from zero context. They make you explain yourself over and over again,” the company said.
Salesforce said Slackbot can also combine Slack conversations with Salesforce customer data to help employees prepare for meetings, assess account health and identify next steps. Before customer interactions, Slackbot can compile discussions, documents and account history into a single briefing.
Enterprise trust remains a central focus, the company said. Slackbot follows Slack’s security and compliance standards, keeps interactions private, and only surfaces information users are authorised to see.
